SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SIMPLE LIFE GEAR (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent strong and quality handbag for packages! Was pleasantly surprised, because. For such a price expected something more flimsy. The handbag is strong, everything is sewn reliably and neatly. I arrived quite quickly in the common parcel. Thank you to the store, the order is very satisfied!
Very cool as in the photo, just super!
Stink creepy
Norm handbag... (but clearly disposable) we will try to fir there packages from the supermarket to check... How quickly it breaks...
All Super thank you and delivery and store Super
Not very happy with the purchase. I wanted to hang the kitchen set on the inside. When I received the grid, I realized that it will not be convenient, because. Getting bags from below is not very convenient. It is necessary to hang on the wall on a prominent place, but it is not beautiful! While I think where to adapt, so as not to spoil the interior!
Super I like it
Ok
Great thing. There are many packages. It is convenient to use.
Perfect as described and super fast
ok
As described
Cool. Tight mesh
The goods came, good quality, I liked everything. The order went one and a half months, did not communicate with the store. Thank you.
Looks fine, haven’t used it yet
Excellent! the goods as in the description. very fast delivery. useful in any economy thing. thank you!
As on photo
Great!
Great item!
Everything is fine!
In appearance, quality, it seems to me more than in the photo of the store, the threads do not stick out
look ok
Corresponds to the description, the quality is good, strong.
Very good bag and very good quality, I am very satisfied
The order came quickly, tracked.
Arrived quick!
Convenient piece all packages are in place
The store sent the goods quickly, the order itself came also quickly. I like it very much, I recommend it. Cool thing!!! The farm is definitely useful.
Super
Delivery is fast, I really liked the bag, I thought that there would be a thin mesh, and it came such a dense, the handle is strong, thanks to the store!
The quality is excellent-dense. Thank you!
It's okay.
Excellent quality! Description is the same
A lot of bags are placed.